According to Gartner, Robotic Process Automation (RPA) can save organizations almost 25,000 hours of productivity. Naturally, this translates into heavy cost savings across the organization. It’s estimated that RPA technology costs ⅓ the amount of an offshore employee and ⅕ of an onshore employee. Unsurprisingly, adoption of the technology is expected to accelerate with growth hitting double digits.
Regionally, John Keells IT, a leading boutique consulting and professional services firm is one of the pioneers in RPA having started the practice as early as 2017. Over the years, John Keells IT has leveraged the technology to deliver transformational value across industry verticals. These include banking & finance, manufacturing, software, service providers, and more. Among the earliest beneficiaries of the technology is the company’s parent entity, John Keells Holdings (JKH), which has a history of 150 years operating across several industries.
Among the clientele of John Keells IT, Citizens Development Business Finance PLC (CDB) has also embraced Robotic Process Automation. The technology has allowed CDB to significantly streamline their operational processes while enhancing the organization’s overall efficiency and effectiveness. In turn, offering superior service to customers while reducing manual labour and optimizing back-end processes.
By utilizing Robotic Process Automation technology, CDB has automated several processes. These include customer onboarding, credit card operations, recovery, gold loan management, CRIB operations, Auto Finance, and insurance to name a few. The adoption of Robotic Process Automation marks an important step forward towards the digital future of CDB.
On this journey, the company adopted leading technologies in partnership with John Keells IT – the consulting and implementation partner for CDB. Among the technologies adopted by CDB is UiPath, which is a robotic process automation platform for end-to-end high-scale automation. With this strong focus on automation, CDB received the UiPath Automation Excellence Award for 2020.
“Citizens Development Business Finance PLC (CDB) is one of the first to take bold steps of looking at Automation with UiPath. Today we have developed the roadmap & work with the leadership on this journey with a 360 degree understanding of their business from processes, people & technology to ensure this provides a competitive advantage to CDB,” said COO of John Keells IT – Software Solutions & Services, Dilini De Alwis.
For its expertise in automation, John Keells IT was selected as the Partner of the Year by UiPath in 2019. Commenting on the achievement, Dilini added, “The award recognized us for the long-term commitment we made in the RPA technology as a whole, our commitment to Uipath & the value we created to our customers throughout the years.”
Sharing his views on the state of RPA technology, CEO of John Keells IT, Ramesh Shanmuganathan said, “The innovation is only at its initial stages with Automation & RPA. We remain committed to ensuring we continuously innovate & continue to build momentum in the market. John Keells IT not only supports the technology but provides consultative engagements to businesses taking the automation journey with John Keells IT on change management and re-skilling of people which is a key enabler to deploy RPA.”
Looking towards the future, it’s evident that innovative technologies like RPA will not only help organizations adapt but also thrive in the new normal following COVID-19. Together with its strategic partners that include the likes of SAP, Microsoft, UiPath to name a few, John Keells IT aims to help organizations undergo digital transformations and create unparalleled value ecosystems.